About ERO reviews

The purpose of an ERO review

An ERO review looks at how an early learning service or school reaches positive learning outcomes - knowledge, skills, attitude and habits - for all children and young people. We’re interested in what’s working well and where improvements can be made.

Our review process works with an early learning service or school’s own evaluation processes. It also supports a culture of ongoing improvement.

View our step by step guide to the review process.

Why we make reports public

Once our review process is complete and the early childhood service or school has had a chance to take in and discuss the results, a final report is published on this website.

We do this because we want parents, whānau, families and the wider community to know about the teaching and learning at early childhood services and schools.

Making the reports easily accessible invites parents to take an interest and ask questions. Parent involvement plays a big part in the educational success of a child.

A fair and transparent process

Our review process is designed to be as open as possible. There should be no surprises.

Reviewers are professional evaluators who’ve had many years of teaching experience before joining ERO. All have specific training in education evaluation.

Reviewers follow the State Services Commission’s Standards of Integrity and Conduct. Early childhood services and schools can expect review teams to be fair, impartial, responsible and trustworthy.

Find out more about ERO review team responsibilities.

If you’re unhappy with a review

If at any point during a review you do not feel that the review is being handled properly by the review team, please contact your local ERO office.

If you wish to make a formal complaint, you can find out how here.

Useful publications

Evaluation indicators and frameworks

Guides for parents - view or download our parent booklets

Ministry of Education parent website