Part 1: Introduction

This document gives information about the process that ERO uses for reviews of hospital-based education and care services.

ERO’s review methodology1 focuses on responding to and complementing the unique characteristics of hospital-based education and care services. ERO’s evaluations in

hospital-based services focus on their capacity to contribute to children’s learning and promote their wellbeing. The methodology is underpinned by sound evaluation theory and current educational theory.

The methodology:

  • is flexible and responsive to each service’s context and stage of development
  • builds upon services’ internal evaluation processes and information
  • retains an accountability function and contributes to service improvements
  • incorporates processes for collecting information about government priorities
  • is responsive to Government goals for the early childhood sector.

Through its evaluation practice, ERO aims to build the capacity of early childhood education and care services to evaluate and improve their own practice.

About ERO

ERO is an independent evaluation agency. It provides assurance to the Government about the quality and effectiveness of schools and early childhood services, including hospital-based services.

Children and young people are central to ERO’s approach. This is reflected in ERO’s whakataukī and is the foundation for ERO’s purpose statement.

ERO's Whakatauki - english and maori - the child the heart of the matter

ERO’s evaluations prompt change and improvement in hospital-based services. They take into account the important contextual and cultural dimensions that shape each service.

ERO’s system-wide evaluations also influence national debate and support the Government in the development and implementation of education policy and practice.

ERO and Te Tiriti o Waitangi

Te Tiriti o Waitangi informs the development and implementation of all policies and procedures in ERO, including its education evaluation approaches. ERO promotes educational success for Māori, as Māori, and the realisation of Māori potential. Ka Hikitia,2 the Government’s Māori Education Strategy, clearly articulates this aspiration for the education sector.

Conduct during education reviews

Review officers use ERO’s Manual of Standard Procedures and follow the Code of Ethical Conduct for Review Officers.

The procedures allow for flexible and responsive evaluation that reflects the circumstances of each hospital-based service. ERO’s code expects and requires standards of fairness, impartiality, responsibility and trustworthiness. These standards reflect those in the State Services Commission Standards of Integrity and Conduct.


1   The methodology outlined in this document specifically applies to ERO’s reviews of hospital-based education and care services.

2   Ministry of Education. (2013). Ka Hikitia – Accelerating Success 2013-2017. Wellington.