Approach to this study

ERO visited each of the 16 Ministry-funded service academies. Reviewers investigated the quality of education at each academy, focusing specifically on the following questions:

  • How effective is each service academy at supporting student learning?
  • What are the strengths of each service academy programme?
  • What are the areas for development at each service academy programme?
  • What are the factors that support their effectiveness?
  • What are the barriers and challenges that limit their effectiveness?

In particular ERO examined the following in evaluating the performance of each academy:

  • the academic, social and destination outcomes of students
  • the quality of teaching and support for students
  • leadership and management from the school and in the academy
  • the culture and environment of each service academy
  • the connections with whānau.

Each of the host schools were also given a special review report about the quality of education at their service academy. These reports are publicly available on ERO’s website (

In collecting evidence for these review reports and the overall evaluation, ERO interviewed the school and academy leaders as well as academy students. ERO also collected documentation from schools and observed academy classes.