BestStart Glasgow Street - 11/06/2019

ERO’s judgement

Regulatory standards



Premises and facilities


Health and safety

Not meeting

Governance, management and administration


At the time of the review, ERO identified non-compliance with regulatory standards that must be addressed.


BestStart Glasgow Street, was previously named Topkids Victoria Avenue. Daily operation is overseen by a professional services manager and a business manager. The November 2017 ERO report found that the service required further development to promote positive learning outcomes for children. Some progress is evident, however significant staff changes has impacted on progress.

Summary of review findings

Children’s exploration is promoted through planned and spontaneous experiences in the sufficiently resourced environment.

The service is developing a new philosophy that is underpinned by current research and theories to support outcomes for children. The service’s curriculum is informed by newly introduced systems for assessment and planning that align with the principles of Te Whāriki, the early childhood curriculum. Strategies are in place to involve parents and whānau in their children’s learning.

Consistent implementation of health and safety practices is required to meet all aspects of regulatory compliance.

Actions for compliance

ERO found areas of non-compliance in the service relating to:

  • carrying out relevant emergency drills with children on an at least three-monthly basis

  • supervising children while eating

  • the review and implementation of practices in response to injury, illness and incidents.
    Licensing Criteria for Early Childhood Education and Care Centres 2008, HS8, HS22, HS27 Education (Early Childhood Services) Regulations 2008, 46 (1a, 1b, 1d)]

Recommendation to Ministry of Education

ERO recommends the Ministry follows up with the service provider to ensure that non-compliances identified in this report are addressed promptly.

Next ERO Review

The next ERO review of BestStart Glasgow Street will be in consultation with the Ministry of Education.

Phillip Cowie

Director Review and Improvement Services Central

Central Region

11 June 2019

Information about the service

Early Childhood Service Name

BestStart Glasgow Street

Profile Number




Service type

Education and care service

Number licensed for

110 children, including up to 25 aged under 2

Percentage of qualified teachers


Reported ratios of staff to children

Under 2

1:5 – Meets regulatory standards

Over 2

1:10 – Meets regulatory standards

Service roll


Gender composition

Male 43, Female 38

Ethnic composition

Māori 35
NZ European/Pākehā 24
Pacific  4
Other ethnic groups  18

Review team on site

May 2019

Date of this report

11 June 2019

Most recent ERO report(s)

Licensed as Topkids Victoria Ave:

Education Review

November 2017

Education Review

May 2014

General Information about Assurance Reviews

All services are licensed under the Education (Early Childhood Services) Regulations 2008. The legal requirements for early childhood services also include:

Services must meet the standards in the regulations and the requirements of the licensing criteria to gain and maintain a licence to operate.

ERO undertakes an Assurance Review process in any service:

  • having its first ERO review – including if it is part of a governing organisation

  • previously identified as ‘not well placed’ or ‘requiring further development’

  • that has moved from a provisional to a full licence

  • that have been re-licenced due to a change of ownership

  • where an Assurance Review process is determined to be appropriate.

Management Assurance on Legal Requirements

All early childhood services are required to promote children’s health and safety and to regularly review their compliance with legal requirements. Before the review, the staff and management of a service completed an ERO Centre Assurance Statement and Self-Audit Checklist. In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum

  • premises and facilities

  • health and safety practices

  • governance, management and administration.

As part of an Assurance Review ERO assesses whether the regulated standards are being met. In particular, ERO looks at a service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)

  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)

  • suitable staffing (including qualification levels; police vetting; teacher certification; ratios)

  • evacuation procedures and practices for fire and earthquake.

As part of an Assurance Review ERO also gathers and records evidence through:

  • discussions with those involved in the service

  • consideration of relevant documentation, including the implementation of health and safety systems

  • observations of the environment/premises, curriculum implementation and teaching practice.