BestStart Glasgow Street - 28/10/2020

ERO’s Akanuku | Assurance Review reports provide information about whether a service meets and maintains regulatory standards. Further information about Akanuku | Assurance Reviews is included at the end of this report.

ERO’s Judgement

Regulatory standards

ERO’s judgement



Premises and facilities


Health and safety


Governance, management and administration


At the time of the review, ERO found the service was taking reasonable steps to meet regulatory standards.


BestStart Glasgow Street is a privately owned, urban education and care service governed and managed by BestStart Educare Ltd. Continuity of staffing remains an ongoing priority. The June 2019 ERO report identified non-compliances with regulatory standards that required addressing. Progress is evident.

Summary of Review Findings

Children are provided with opportunities to participate in a range of experiences to enhance and extend their learning and development. Positive steps are taken to respect and acknowledge the aspirations held by parents and whānau for their children. A systematic approach to responding to parent/whānau aspirations is likely to further strengthen children’s learning.

Children are given opportunities to develop knowledge and understanding of the cultural heritages of both parties to Te Tiriti o Waitangi. Kaiako should increase opportunities children have to hear and speak te reo Māori in meaningful learning contexts.

One aspect of the Health and Safety criteria did not meet minimum requirements during the onsite visit.

Key Next Steps

Key next steps include:

  • increasing opportunities children have to hear and speak te reo Māori in meaningful learning contexts
  • taking a more systematic approach to responding to parent/whānau aspirations for their child’s learning.

Actions for Compliance

ERO found areas of non-compliance in the service relating to:

  • records of all food provided by the service and shared with children.

[Licencing criteria for Early Childhood Education and Care Centres 2008, HS19]

Since the onsite visit the service has provided ERO with evidence that shows it has addressed the following non-compliances:

  • increased monitoring of food records
  • provision of further clarification and guidance for staff regarding maintenance of appropriate food records.

Next ERO Review

The next ERO review is likely to be an Akarangi | Quality Evaluation.

Phil Cowie

Director Review and Improvement Services (Central)

Central Region | Te Tai Pūtahi Nui

28 October 2020

Information About the Service

Early Childhood Service Name

BestStart Glasgow Street

Profile Number




Service type

Education and care service

Number licensed for

110 children, including up to 25 aged under 2

Percentage of qualified teachers


Service roll


Gender composition

Female 63, Male 58

Ethnic composition

Māori 40
NZ European/Pākehā 50
Pacific 6
Chinese 5
Indian 4
Filipino 4
Other ethnic groups 12

Review team on site

September 2020

Date of this report

28 October 2020

Most recent ERO report(s)

Akanuku | Assurance Review, June 2019
Education Review, November 2017

General Information about Assurance Reviews

All services are licensed under the Education (Early Childhood Services) Regulations 2008. The legal requirements for early childhood services also include the Licensing Criteria for Education and Care Services 2008.

Services must meet the standards in the regulations and the requirements of the licensing criteria to gain and maintain a licence to operate.

ERO undertakes an Akanuku | Assurance Review process in any centre-based service:

  • having its first ERO review – including if it is part of a governing organisation
  • previously identified as ‘not well placed’ or ‘requiring further development’
  • that has moved from a provisional to a full licence
  • that have been re-licenced due to a change of ownership
  • where an Akanuku | Assurance Review process is determined to be appropriate.

Management Assurance on Legal Requirements

All early childhood services are required to promote children’s health and safety and to regularly review their compliance with legal requirements. Before the review, the staff and management of a service completed an ERO Centre Assurance Statement and Self-Audit Checklist. In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum
  • premises and facilities
  • health and safety practices
  • governance, management and administration.

As part of an Akanuku | Assurance Review ERO assesses whether the regulated standards are being met. In particular, ERO looks at a service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)
  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)
  • suitable staffing (including qualification levels; police vetting; teacher certification; ratios)
  • evacuation procedures and practices for fire and earthquake.

As part of an Akanuku | Assurance Review ERO also gathers and records evidence through:

  • discussions with those involved in the service
  • consideration of relevant documentation, including the implementation of health and safety systems
  • observations of the environment/premises, curriculum implementation and teaching practice.