Beststart Melling - 30/10/2020

ERO’s Akanuku | Assurance Review reports provide information about whether a service meets and maintains regulatory standards. Further information about Akanuku | Assurance Reviews is included at the end of this report.

ERO’s Judgement

Regulatory standards

ERO’s judgement



Premises and facilities


Health and safety


Governance, management and administration


At the time of the review, ERO found the service was taking reasonable steps to meet regulatory standards.


The centre is owned and operated by BestStart Educare Ltd (the organisation). This is the second assurance review of the service. The May 2019 ERO review identified some health and safety non-compliances. These have been addressed. A recently appointed centre manager is responsible for the day-to-day operation of the service. Organisation managers oversee and support the service.

Summary of Review Findings

Children engage in a play-based learning programme. They experience positive, respectful interactions with their teachers and peers. The centre’s curriculum acknowledges and reflects the unique place of Māori as tangata whenua. The design and layout of the premises support the provision of different types of indoor and outdoor experiences. Parents and whānau are provided opportunities to collaborate with leaders and teachers about their child’s learning. 

Next ERO Review

The next ERO review is likely to be an Akarangi | Quality Evaluation.

Dr Lesley Patterson
Director Review and Improvement Services (Southern)
Southern Region | Te Tai Tini
30 October 2020  

Information About the Service

Early Childhood Service Name

Beststart Melling

Profile Number



Lower Hutt

Service type

Education and care service

Number licensed for

98 children, including up to 25 aged under 2

Percentage of qualified teachers


Service roll


Gender composition

Male 44, Female 61

Ethnic composition

Māori 9, NZ European/Pākehā 53, Asian 32, Other ethnic groups 11

Review team on site

September 2020

Date of this report

30 October 2020

Most recent ERO report(s)

Akanuku | Assurance Review, May 2019

General Information about Assurance Reviews

All services are licensed under the Education (Early Childhood Services) Regulations 2008. The legal requirements for early childhood services also include the Licensing Criteria for Education and Care Services 2008. 

Services must meet the standards in the regulations and the requirements of the licensing criteria to gain and maintain a licence to operate.

ERO undertakes an Akanuku | Assurance Review process in any centre-based service:

  • having its first ERO review – including if it is part of a governing organisation
  • previously identified as ‘not well placed’ or ‘requiring further development’
  • that has moved from a provisional to a full licence
  • that have been re-licenced due to a change of ownership
  • where an Akanuku | Assurance Review process is determined to be appropriate.

Management Assurance on Legal Requirements

All early childhood services are required to promote children’s health and safety and to regularly review their compliance with legal requirements. Before the review, the staff and management of a service completed an ERO Centre Assurance Statement and Self-Audit Checklist.  In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum
  • premises and facilities
  • health and safety practices
  • governance, management and administration. 

As part of an Akanuku | Assurance Review ERO assesses whether the regulated standards are being met. In particular, ERO looks at a service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)
  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)
  • suitable staffing (including qualification levels; police vetting; teacher certification; ratios)
  • evacuation procedures and practices for fire and earthquake. 

As part of an Akanuku | Assurance Review ERO also gathers and records evidence through:

  • discussions with those involved in the service
  • consideration of relevant documentation, including the implementation of health and safety systems
  • observations of the environment/premises, curriculum implementation and teaching practice.