BestStart Napier Central - 10/06/2020

ERO’s Judgement

Regulatory standards

ERO’s judgement



Premises and facilities


Health and safety

Not meeting

Governance, management and administration


At the time of the review, ERO identified non-compliance with regulatory standards that must be addressed.


BestStart Napier Central offers all day early childhood education and care for up to 45 children, from birth to school age, in two adjacent buildings. The service continues to respond to the areas for development identified in the June 2018 ERO report.

Summary of Review Findings

The curriculum provides children with a range of experiences and opportunities, individually and in groups, to enhance their learning and development. Assessment and planning for children’s learning are guided by Te Whāriki. These processes demonstrate an understanding of Māori learners’ interests, whānau and life contexts. Whānau aspirations for children’s learning are gathered and inform planning for children. Internal evaluation is helping the service to maintain aspects of the centre operation.

The service does not have in place sufficiently robust systems for the identification of unsafe materials, equipment and fittings to ensure these are safe, hygienic and maintained in good condition at all times.

Actions for Compliance

ERO found areas of non-compliance in the service relating to the:

  • sufficiently robust systems for the identification of material equipment and fittings to be kept safe, hygienic and maintained in good condition at all times.
    [Licencing Criteria for Early Childhood Education and Care Centres 2008, HS1]

Since the onsite visit, the service provided ERO with evidence that shows it has addressed the non-compliances related to; handwashing/drying facilitates; the design of the premises for children’s learning experiences and supporting effective adult supervision; and furniture that could topple and cause injury or damage is secured.

[Licencing Criteria for Early Childhood Education and Care Centres 2008, PF20, PF1, PF2, PF12, PF13, HS6]

Recommendation to Ministry of Education

ERO recommends the Ministry follows up with the service provider to ensure that non-compliances identified in this report are addressed promptly.

Next ERO Review

The next ERO review of will be in consultation with the Ministry of Education.

Darcy Te Hau

Acting Director Review and Improvement Services (Central)

Central Region - Te Tai Pūtahi Nui

10 June 2020

Information About the Service

Early Childhood Service Name

BestStart Napier Central

Profile Number




Service type

Education and care service

Number licensed for

45 children, including up to 16 aged under 2.

Percentage of qualified teachers


Reported ratio of adults to children under 2

1-4 - Better than regulatory standards.

Reported ratio of staff

1-8 - Better than regulatory standards.

Service roll


Gender composition

Female 27, Male 26

Ethnic composition

Māori 12
NZ European/Pākehā 29
Other ethnic groups 12

Review team on site

February 2020

Date of this report

10 June 2020

Most recent ERO report(s)

Education Review, June 2018
Education Review, July 2014

General Information about Assurance Reviews

All services are licensed under the Education (Early Childhood Services) Regulations 2008. The legal requirements for early childhood services also include the Licensing Criteria for Education and Care Services 2008.

Services must meet the standards in the regulations and the requirements of the licensing criteria to gain and maintain a licence to operate.

ERO undertakes an Assurance Review process in any centre-based service:

  • having its first ERO review – including if it is part of a governing organisation
  • previously identified as ‘not well placed’ or ‘requiring further development’
  • that has moved from a provisional to a full licence
  • that have been re-licenced due to a change of ownership
  • where an Assurance Review process is determined to be appropriate.

Management Assurance on Legal Requirements

All early childhood services are required to promote children’s health and safety and to regularly review their compliance with legal requirements. Before the review, the staff and management of a service completed an ERO Centre Assurance Statement and Self-Audit Checklist. In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum
  • premises and facilities
  • health and safety practices
  • governance, management and administration.

As part of an Assurance Review ERO assesses whether the regulated standards are being met. In particular, ERO looks at a service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)
  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)
  • suitable staffing (including qualification levels; police vetting; teacher certification; ratios)
  • evacuation procedures and practices for fire and earthquake.

As part of an Assurance Review ERO also gathers and records evidence through:

  • discussions with those involved in the service
  • consideration of relevant documentation, including the implementation of health and safety systems
  • observations of the environment/premises, curriculum implementation and teaching practice.