High Five Care and Learning - 09/11/2020

ERO’s Akanuku | Assurance Review reports provide information about whether a service meets and maintains regulatory standards. Further information about Akanuku | Assurance Reviews is included at the end of this report.

ERO’s Judgement

Regulatory standards

ERO’s judgement



Premises and facilities


Health and safety


Governance, management and administration


Since the onsite visit the service has provided ERO with evidence that shows it has addressed non-compliances and is now taking reasonable steps to meet regulatory standards.


This privately owned service was previously known as High Five Education and Care Centre Wellington. The director manages the centre, with support from the centre manager and teachers in the three age-based rooms. The previous ERO evaluation identified that health and safety and governance and management required improvement. Sufficient progress has been made.

Summary of Review Findings

The service curriculum is inclusive. Infants, toddlers and older children experience positive, respectful interactions with adults. They have opportunities to develop an understanding of the dual cultural heritage of Aotearoa New Zealand. Children’s cultures are respected and supported through the use of their home language and cultural events. A policy framework and annual planning guides centre operation. Teacher appraisal and internal evaluation processes are established. Strategies are in place to involve parents and whānau in their child’s learning. Health and safety procedures are monitored, and changes made when required.

Key Next Steps

Next steps are to:

  • identify teaching strategies to extend the complexity of older children’s play
  • increase the visibility of how teachers are responding to children’s interests and dispositions, and to parent aspirations, in assessment, planning and evaluation.

Since the onsite visit the service has provided ERO with evidence that shows it has addressed the following non-compliances:

  • safety film applied to mirrors.

Licensing Criteria for Early Childhood and Care Services 2008, PF7

Next ERO Review

The next ERO review is likely to be an Akarangi | Quality Evaluation.

Dr Lesley Patterson
Director Review and Improvement Services (Southern)
Southern Region | Te Tai Tini
9 November 2020  

Information About the Service

Early Childhood Service Name

High Five Care and Learning

Profile Number




Service type

Education and care service

Number licensed for

45 children, including up to 15 aged under 2

Percentage of qualified teachers


Service roll


Gender composition

Male 25, Female 22

Ethnic composition

Māori 8, NZ European/Pākehā 11, Pacific 5, Other ethnic groups 23

Review team on site

13 October 2020

Date of this report

9 November 2020

Most recent ERO report(s)

Education Review, June 2018; Education Review, September 2015

General Information about Assurance Reviews

All services are licensed under the Education (Early Childhood Services) Regulations 2008. The legal requirements for early childhood services also include the Licensing Criteria for Education and Care Services 2008. 

Services must meet the standards in the regulations and the requirements of the licensing criteria to gain and maintain a licence to operate.

ERO undertakes an Akanuku | Assurance Review process in any centre-based service:

  • having its first ERO review – including if it is part of a governing organisation
  • previously identified as ‘not well placed’ or ‘requiring further development’
  • that has moved from a provisional to a full licence
  • that have been re-licenced due to a change of ownership
  • where an Akanuku | Assurance Review process is determined to be appropriate.

Management Assurance on Legal Requirements

All early childhood services are required to promote children’s health and safety and to regularly review their compliance with legal requirements. Before the review, the staff and management of a service completed an ERO Centre Assurance Statement and Self-Audit Checklist.  In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum
  • premises and facilities
  • health and safety practices
  • governance, management and administration. 

As part of an Akanuku | Assurance Review ERO assesses whether the regulated standards are being met. In particular, ERO looks at a service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)
  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)
  • suitable staffing (including qualification levels; police vetting; teacher certification; ratios)
  • evacuation procedures and practices for fire and earthquake. 

As part of an Akanuku | Assurance Review ERO also gathers and records evidence through:

  • discussions with those involved in the service
  • consideration of relevant documentation, including the implementation of health and safety systems
  • observations of the environment/premises, curriculum implementation and teaching practice.