No-1 Home Based Childcare & Education Service - 22/03/2017

1 Evaluation of No-1 Home Based Childcare & Education Service

How well placed is No-1 Home Based Childcare & Education Service to promote positive learning outcomes for children?

Not well placed

Requires further development

Well placed

Very well placed

ERO's findings that support this overall judgement are summarised below.


No-1 Home Based Childcare & Education Service is a privately owned service. This network was established in 2015, is one of five networks in this service and is licensed for 80 children up to five years old. The network provides for children from across the wider Auckland region.

Educators provide education and care for up to four children at any one time, in their own homes. Children are predominantly from Chinese immigrant families and most of the educators are family members. A team of five coordinators supports educators and oversees their provision of programmes for children. The coordinators are experienced, qualified teachers and are led by a capable lead coordinator. The service is currently in the process of appointing two more coordinators as a result of increasing numbers.

The service's philosophy promotes the value of language, culture and identity. It is based on the values of respect, collaboration, innovation and providing a high quality service. The philosophy also emphasises the importance of the home as a nurturing place to encourage the cultural, physical, intellectual, spiritual and social needs of each child.

The owners of the service work closely with the team of dedicated coordinators to provide a quality service and to meet the fast-growing demand for home based education and care in the Chinese community. The administration leader manages the operations of the service. All staff share a common goal to serve the children and families in their service.

This is the first ERO review of No-1 Home Based Childcare & Education Service.

This review was part of a cluster of three home-based network reviews in the No-1 Homecare Ltd organisation. 

The Review Findings

No-1 Home Based Childcare & Education Service's vision reflects a strong commitment to early childhood education within a Chinese cultural context in Aotearoa. Its values and beliefs recognise how children are enriched through their culture and language.

The vision and philosophy is well understood and articulated clearly at all levels of the organisation and through the wider Chinese community that it serves. The current review of the philosophy should contribute to the centre's direction and expansion. There is a clear leadership and staffing structure. Lines of communication are well understood in the family oriented organisation.

Children's learning is recorded in detailed portfolios. Documented observations during teachers' visits show how well they notice children's learning and strengths. Coordinators confidently model assessment practices to build a picture of children's ongoing development. Parents are invited to contribute to the programme for children and are increasingly providing good feedback that informs educators' practice.

Leadership is highly effective. Leaders focus on building educators' capability in effective teaching. They mentor and support educators to improve their individual skills and collective understanding. Coordinator and educator appraisal processes are successfully guiding effective practice. Leaders have translated Te Whāriki, the early childhood curriculum, into Mandarin. This extensive work has made the curriculum more understandable for educators.

There is a genuine commitment to recognising Te Tiriti o Waitangi and the place of tangata whenua in Aotearoa. The service's curriculum is aligned with the strands of Te Whāriki. Coordinators are working with educators to help them to integrate literacy and numeracy appropriately in children's play. Playgroups and workshops are also helping educators to broaden their understanding of Te Whāriki.

Strong administration systems support coordinators to focus on their home visits. Coordinators speak several languages and build respectful and trusting relationships with children, educators and families who are integrating into the New Zealand culture and education system. The highly motivated team of coordinators and administrators is committed to and focused on the goal of providing high level education and care.

Internal evaluation is well understood and a sound framework is used to evaluate practice and guide improvement. Significant improvements in educators' practices and systems for documentation have been the result of ongoing internal evaluation.

Effective health and safety systems have been established. Thorough initial and annual safety checks are well documented and provide sound evidence of robust processes. Policies and procedures clearly define expectations for coordinators and educators. They are reviewed regularly to ensure they comply with legislative requirements.

An annual management plan covers all aspects of organisational operations. It clearly identifies priorities that contribute to the service successfully achieving its vision. It is now timely that the leaders and teachers, in consultation with parents and families, develop and implement a strategic plan that is focused on improving outcomes for children. 

Key Next Steps

The leadership team agrees that next steps include continuing to:

  • lead and support educators to help them build on their strengths and capabilities

  • evaluate programme planning processes to focus more on extending children's learning and interests

  • strengthen relationships and partnerships with educators, children and families.

Management Assurance on Legal Requirements

Before the review, the staff and management of No-1 Home Based Childcare & Education Service completed an ERO Home-based Education and Care Assurance Statement and Self-Audit Checklist. In these documents they attested that they have taken all reasonable steps to meet their legal obligations related to:

  • curriculum
  • premises and facilities
  • health and safety practices
  • governance, management and administration.

During the review, ERO looked at the service’s systems for managing the following areas that have a potentially high impact on children's wellbeing:

  • emotional safety (including positive guidance and child protection)

  • physical safety (including supervision; sleep procedures; accidents; medication; hygiene; excursion policies and procedures)

  • suitable staffing (including qualification levels; police vetting; teacher registration; ratios)

  • evacuation procedures and practices for fire and earthquake.

All early childhood services are required to promote children's health and safety and to regularly review their compliance with legal requirements.

Next ERO Review

When is ERO likely to review the service again?

The next ERO review of No-1 Home Based Childcare & Education Service will be in three years.

Graham Randell

Deputy Chief Review Officer Northern

22 March 2017 

The Purpose of ERO Reports

The Education Review Office (ERO) is the government department that, as part of its work, reviews early childhood services throughout Aotearoa New Zealand. ERO’s reports provide information for parents and communities about each service’s strengths and next steps for development. ERO’s bicultural evaluation framework Ngā Pou Here is described in SECTION 3 of this report. Early childhood services are partners in the review process and are expected to make use of the review findings to enhance children's wellbeing and learning. 

2 Information about the Home-based Education and Care Service 


Rosedale, Auckland

Ministry of Education profile number


Institution type

Homebased Network

Licensed under

Education (Early Childhood Services) Regulations 2008

Number licensed for

80 children, including up to 60 aged under 2

Service roll


Standard or Quality Funded


Gender composition

Girls 29 Boys 29

Ethnic composition







Number of qualified coordinators in the network


Required ratios of staff educators to children

Under 2


Over 2


Review team on site

January 2017

Date of this report

22 March 2017

Most recent ERO report(s)


No previous ERO reports

3 General Information about Early Childhood Reviews

ERO’s Evaluation Framework

ERO’s overarching question for an early childhood education review is ‘How well placed is this service to promote positive learning outcomes for children?’ ERO focuses on the following factors as described in the bicultural framework Ngā Pou Here:

Pou Whakahaere – how the service determines its vision, philosophy and direction to ensure positive outcomes for children

Pou Ārahi – how leadership is enacted to enhance positive outcomes for children

Mātauranga – whose knowledge is valued and how the curriculum is designed to achieve positive outcomes for children

Tikanga whakaako – how approaches to teaching and learning respond to diversity and support positive outcomes for children.

Within these areas ERO considers the effectiveness of arotake – self review and of whanaungatanga – partnerships with parents and whānau.

ERO evaluates how well placed a service is to sustain good practice and make ongoing improvements for the benefit of all children at the service.

A focus for the government is that all children, especially priority learners, have an opportunity to benefit from quality early childhood education. ERO will report on how well each service promotes positive outcomes for all children, with a focus on children who are Māori, Pacific, have diverse needs, and are up to the age of two.

For more information about the framework and Ngā Pou Here refer to the draft methodology for ERO reviews in Home-based Education and Care Services: July 2014

ERO’s Overall Judgement and Next Review

The overall judgement that ERO makes and the timing of the next review will depend on how well placed a service is to promote positive learning outcomes for children. The categories are:

  • Very well placed – The next ERO review in four years
  • Well placed – The next ERO review in three years
  • Requires further development – The next ERO review within two years
  • Not well placed - The next ERO review in consultation with the Ministry of Education

ERO has developed criteria for each category. These are available on ERO’s website.

Review Coverage

ERO reviews are tailored to each service’s context and performance, within the overarching review framework. The aim is to provide information on aspects that are central to positive outcomes for children and useful to the service.