What happens after an ERO review
After review activity is complete, ERO considers all the information gathered and prepares a report. The report is designed to help the service and its community understand the findings and what should happen next.
1. ERO prepares a draft report
ERO provides the service with a draft or unconfirmed report. The service can identify factual errors or important omissions, ask questions about the evidence, and provide relevant clarification before the report is finalised.
2. ERO considers feedback
ERO considers the feedback and makes appropriate corrections or adjustments. The factual-checking stage is not a new review; it is an opportunity to make sure the report is accurate and clear.
3. ERO confirms and publishes the report
Once confirmed, the report is provided to the service and published on ERO’s website.
4. The service acts on the findings
The service can use the report alongside its own planning and internal evaluation to decide what to maintain, what to strengthen and how progress will be monitored. A future ERO review may consider progress since the previous report.
If concerns are identified
Where ERO identifies concerns about compliance, risk, health, safety or wellbeing, it may undertake further review, monitoring, follow-up or regulatory activity. The report will explain concerns and actions where these form part of the review findings.
For urgent concerns
Use ERO’s incident-reporting, complaints or contact pathways. If there is an immediate danger or emergency, call 111.