What happens after an ERO review
After review activity is complete, ERO considers all the information gathered and prepares a report. The report is designed to help the service, hospital partners, and its community understand the findings, recognise areas of strength, and identify what should happen next to support positive outcomes for children and their whānau.
1. ERO prepares a draft report
ERO provides the service with a draft or unconfirmed report. The service can identify factual errors or important omissions, ask questions about the evidence, and provide relevant clarification before the report is finalised.
2. ERO considers feedback
ERO considers the feedback and makes appropriate corrections or adjustments. The factual-checking stage is not a new review; it is an opportunity to make sure the report accurately reflects the service's context, evidence and review findings.
3. ERO confirms and publishes the report
Once confirmed, the report is provided to the service and published on ERO's website. Depending on the review, it may describe how effectively the service supports children's learning, development, wellbeing and safety within the hospital setting, how well it is meeting regulatory requirements, and any strengths, concerns, improvement priorities or required actions.
4. The hospital-based service acts on the findings
The service can use the report alongside its own planning, evaluation and quality improvement activities to decide what to maintain, what to strengthen and how progress will be monitored. A future ERO review may consider progress since the previous report.
If concerns are identified
Where ERO identifies concerns about compliance, risk, health, safety or wellbeing, it may undertake further review, monitoring, follow-up engagement or regulatory activity. The report will explain any concerns identified and any actions required where these form part of the review findings.
For urgent concerns
Use ERO's incident reporting, complaints or contact pathways. If there is an immediate danger or emergency, call 111.